We all know, or have learned the hard way that human communication is not an exact science. The old adage is that’s why there are lawyers! Today, I’m going to relate a situation that I experienced regarding a transaction on EBay. The whole interaction went from a misunderstanding to bad then to worse. Then it got ugly! Sometimes people and processes just don’t go as one might expect.
First, let me say that my perspective on EBay is pretty laid back because it’s not my main business; it’s very much a hobby and a casual one at that. I sell stuff to get it out of my closet and if I’m lucky, I get a few dollars for it. So what’s my story? I offered a beautiful designer red silk dress for sale at a fabulously low price plus shipping. The woman in question, whom I will call “The Buyer”, sent an offer. What I saw on my end was “an offer to buy at $50” which I accepted. I’ve been doing EBay for about 8 years so I don’t question offers. I just look at the figure and either accept the bid or not. Usually people pay within a day or two. My listing clearly states that non-payment after 48 hours will result in a cancelled transaction. If someone made a mistake in pushing “buy”, then an email to me indicating such will solve the problem. I’m not out to force any sales, so if there’s a mistake, I’ll cancel the transaction.

I accepted the offer and the EBay system put the offer in as a sale and sent the Buyer an invoice for the price plus shipping. No response. Several days go by. I sent a nice note with a reminder invoice – “is there a problem, I ask?” No response. More time goes by. The EBay system opened a non-payment case against the Buyer automatically, which when she received the notice made her furious resulting in her sending me a scathing email stating that I hadn’t read her offer. What? I never saw any email or further detail about her offer. Apparently, she writes that she’s retired and doesn’t have the money. (Why buy if you don’t have money??) At this point it was very confusing to me because she referred to 8/30 which I assumed meant August 30, but it was August 20. I had no idea what she was talking about. Rather than calmly explain to me that she’d get money at the end of the month which eventually I realized, she raved at me that I hadn’t read the offer details (that I’d never seen) and basically was saying how stupid I was for causing this problem. As it wasn’t an auction item, just a fixed price, make an offer, she could have waited a few days until her pension check arrived. Rather, she chose to expect me to make the system work according to what was best for her. Unfortunately, it wasn’t to be.
It became obvious to me that she had anger issues and was venting at me for other situations where she hadn’t been heard. I was just the one getting her venom over these frustrations in her life. I kept trying to write to her calmly explaining that the system was automated, that offers are translated into purchases, and that non-payment cases can be opened without me doing anything. She insisted that I cancel the transaction at this point which was impossible according to the EBay system even after I tried calling them directly. I wasted so much time over almost a week for a non-sale with this woman. I had packed this gorgeous dress with tissue paper in a strong box so that it wouldn’t get wrinkled… basically for naught. After 2 days of her insisting that I cancel the transaction, I find that she paid. It was the night before the payment was due or a negative mark would go against her. I figured that she paid to clear the case so that I could cancel the transaction. So I went into the transaction, which was now clear, and cancelled it. I thought this was what she wanted. She had not sent me an email to tell me that she changed her mind about cancelling the transaction and now she wanted it. So what happened next?
The next morning I got a wailing email, “oh, I’m going to cry. You cancelled the transaction after I paid for the dress!” Well, yeah, after receiving email after email insisting that I cancel and no communication indicating otherwise, what else could I do? Then I get more communication about why did I do that? It’s like being in Wonderland! Ok, so I thought about it and my final email to her was my best attempt to be spiritual, “I’m sorry that you’re not happy with this transaction. Sometimes people and processes don’t go as one might want or expect. Rather than directing anger at me, a bit of patience might have been a better idea. It would also be a good idea to find a healthier channel to vent your frustrations that to direct them at me”.
The moral of the story is that when crazy interactions occur like this story; take a moment to reflect on the situation. Chances are there’s more going on than the immediate reaction. Usually, there are related experiences that the person is reacting to in this lifetime or a prior one. It’s easy to ignore the person but just a bit harder to consider how you can be a guiding light. Just consider that she needed to be reminded of her behavior and it took me going beyond the physical to tell her about it.
Although I had planned for this to be the end, there’s more. The woman wrote back telling me that “You’re a fool!” Well so much for being a messenger of light. I thought about her response a lot and I truly believe that I was guided to write back to her what I had to give her a chance to reconsider her self-righteous position. Unfortunately, she failed the test. Now the universe takes over and karma steps in. I believe that she’s really in scarcity and has a lot of hatred, anger and hostility built up over being in a compromising financial situation. But what got her there? Meanwhile, I live in abundance and reap the rewards. Comments are always welcome.
Posted by intuitivelifecoachjoanne 









Help, Don’t Hurt
October 15, 2018There are so many times that people are passionate about an issue but their rantings only hurt the situation rather than helping it. We have a word in Jewish, Kvetching! And it is the equivalent of bitching, moaning and complaining consistently. So whenever we open our mouths to state our opinion, I’d like to suggest that we make constructive criticism meant to help rather than hurt all concerned.
In this article, I’d like to commend Queen Latifah for her recent commercial extolling the benefits of a good higher education. Apparently, as she explains, she’s achieved great success in life, but without the added benefit of a college education. From the sound of it, she feels and conveys in this ad, that with such advanced study, she may have had a better life, an easier time moving forward, or made more money earlier on. Now, of course, she’s well known as a prominent acting/singing personality and is making the big money as they say. But inwardly she still feels that a degree would be beneficial. To me, establishing all these benefits for her community and others at large is a great service to her listeners.
I would also like to contrast her approach with the radio announcer typically on at the same morning slot. I listen to a morning radio show that caters to a predominantly black audience. The announcer of this show has a segment that he calls “a Racial Observation” during which time he refers to events of the day that point to the divide between the black vs. the white community. Perhaps a white policeman arrested a black kid and used force or a woman was assaulted and the perpetrator not prosecuted….in any case the situations are always where he is pointing to racial tensions in this country. During other parts of this show, people are making fun of multiple baby mammas and kids going home to empty houses, being raised by single Moms who don’t know where the father of their children are…. The point here is that neither accountability nor responsibility is discussed, rather just how awful things are and how unfair the system is to his group.
Well I’m a senior and there are a lot of things that are unfair to me too, but rather than kvetch, I’d rather give charity to help others and send positive energy to law makers to make it better for all concerned. In the end, I believe I will be taken care of by the powers to be because I live a heart centered life guided by my faith.
So back to Queen Latifah:. I salute her effort to extol the virtues of a higher education because it is the pathway to getting a good job and making something of one’s self. I had to work hard for my degree and in the end it has served me well throughout my career. So doing what it takes to go to school at night or by day if possible is a great way to be accountable and take responsibility for one’s life. So the next time you have something to say, keep it helpful and not hurtful. Comments are always welcome.
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